Privacy Policy

This Privacy Policy explains how InTechFoundry ("we", "us") handles personal information in connection with the MealCare Dietary Services platform at https://nourishfacility.app (the "Service"). Questions about this policy can be sent to support@nourishfacility.app.

Who we are and our role

InTechFoundry is the controller of account and billing data. For the operational records that customers enter into the Service — menus, schedules, meal counts, notes and compliance sheets — the customer (the food service company using MealCare) is the controller and we act as a processor on their instructions.

Information we collect

• Account information: name, work email address or facility username, the facility a user belongs to, role (administrator or facility manager) and a securely hashed password.
• Operational data: facility names and addresses, budgets and resident counts, weekly menus, staff schedules, worker names, positions and hourly pay rates, meal counts, dietary notes and completed compliance checklists.
• Billing information: subscription plan, seat count, subscription status and billing period. Card details are entered directly with our payment provider and never reach our servers.
• Technical data: log records such as IP address, browser type and timestamps, used to keep the Service secure and available.

We do not ask for and do not want individual residents' medical records. Please keep notes and menus free of clinical detail beyond what your dietary programme requires.

How we use information

• To provide, secure and support the Service and to keep facility data separated.
• To authenticate users and enforce role-based access.
• To process subscriptions, seat changes, renewals and refunds.
• To send service, security and billing notices.
• To meet legal, tax and accounting obligations.

We do not sell personal information and we do not use customer operational data for advertising.

Legal bases

Where the UK GDPR or EU GDPR applies, we rely on performance of a contract (providing the Service), legitimate interests (security, service improvement, fraud prevention) and legal obligation (tax and accounting records).

Service providers

• Hosting and database: our cloud infrastructure provider stores account and operational data.
• Payments: Paddle.com Market Ltd. acts as merchant of record and processes payments, invoicing and applicable tax. They receive your billing contact and payment details directly.

These providers may process data outside your country. Where required, transfers are covered by appropriate safeguards such as standard contractual clauses.

Retention

Operational data is retained for as long as the customer's account is active. After cancellation we retain account and operational data for 90 days so it can be restored or exported, then delete or anonymise it. Billing and tax records are kept for as long as the law requires, typically seven years.

Security

Data is encrypted in transit, passwords are stored hashed, and database-level access rules restrict every facility manager to their own facility's records. Administrator functions require an authenticated administrator account. No system is perfectly secure, but we review access controls regularly and act promptly on suspected incidents.

Your rights

Depending on where you live, you may request access to, correction of, deletion of, or a copy of your personal data, and you may object to or restrict certain processing. Facility staff should contact their own company administrator first; we will assist our customer in responding. You can also write to us at support@nourishfacility.app and you have the right to complain to your local data protection authority.

Cookies

We use only strictly necessary cookies and browser storage to keep you signed in and to maintain your session. We do not use advertising or third-party tracking cookies. Our payment provider may set cookies needed to run the checkout securely.

Children

The Service is a workplace tool and is not directed to anyone under 16. We do not knowingly collect data from children.

Changes

We will update this page when our practices change and will revise the "last updated" date above. Material changes affecting customers will also be notified by email.

Contact

InTechFoundry — support@nourishfacility.app