Terms of Service

These Terms of Service ("Terms") are an agreement between InTechFoundry ("we", "us") and the organisation that subscribes to MealCare Dietary Services (the "Customer", "you"). By creating an account, purchasing a subscription or using the Service you accept these Terms.

1. The Service

MealCare Dietary Services is a web application for managing dietary and nutrition services across nursing home facilities, including menus, staff schedules, meal counts, facility notes, kitchen compliance sheets and cost analysis. We provide the Service on a subscription basis and may improve or modify features over time without reducing core functionality.

2. Accounts and credentials

• Company administrator accounts are issued by us. Administrators create and manage facility manager logins for their own facilities.
• You are responsible for all activity under your accounts and for keeping credentials confidential. Tell us immediately at support@nourishfacility.app if you suspect unauthorised access.
• Credentials must not be shared outside the facility they were issued for.

3. Subscriptions, seats and payment

• Subscriptions are sold per facility seat and billed monthly in advance in US dollars at the rates published on our pricing page. One active facility requires one paid seat.
• Subscriptions renew automatically each month until cancelled. Adding or removing seats, or moving between tiers, is charged or credited pro-rata immediately.
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are also governed by Paddle's Buyer Terms, and applicable sales tax or VAT is added at checkout.
• If a payment fails, we may suspend or restrict write access to the Service after a reasonable retry period. Existing records remain viewable during that period.
• We may change prices with at least 30 days' notice by email; changes take effect at your next renewal.

4. Cancellation and refunds

You may cancel at any time from the billing portal in your admin account. Cancellation stops future renewals; access continues until the end of the paid period. Refunds are governed by our Refund Policy.

5. Acceptable use

• Do not use the Service unlawfully or to store data you have no right to store.
• Do not attempt to access another customer's or facility's data, probe our security controls, or reverse engineer the Service.
• Do not resell or sublicense the Service without our written agreement.
• Do not upload malware or content that is unlawful, infringing or harmful. We may suspend accounts that breach these rules.

6. Your data

You retain ownership of the data you enter. You grant us a limited licence to host, process and display it solely to operate and support the Service. We handle personal data as set out in our Privacy Policy. You are responsible for the accuracy of your records and for meeting your own regulatory obligations; MealCare is a record-keeping tool and is not clinical or legal advice.

7. Availability and support

We aim to keep the Service available at all times, but access may be interrupted for maintenance, updates or matters outside our control. Support is provided by email during normal business hours at support@nourishfacility.app.

8. Warranties and liability

The Service is provided "as is" without warranties beyond those that cannot lawfully be excluded. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited by law.

9. Suspension and termination

Either party may terminate for material breach that is not remedied within 14 days of notice. On termination we may delete your data after the retention period described in the Privacy Policy; export your records before you cancel if you need them.

10. Changes to these Terms

We may update these Terms and will post the new version here with a revised date. Material changes will be emailed to account administrators at least 30 days in advance.

11. Governing law and contact

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Contact InTechFoundry at support@nourishfacility.app.