Refund & Cancellation Policy

This policy applies to all MealCare Dietary Services subscriptions sold by InTechFoundry. Payments are handled by Paddle.com Market Ltd. as merchant of record, and approved refunds are returned to the original payment method through them.

14-day money-back guarantee

If MealCare is not right for you, request a refund within 14 days of your first subscription payment and we will refund that payment in full, no questions asked. Your account is then closed at the end of the refund.

Cancelling your subscription

• You can cancel at any time from the Billing tab in your company admin account, using the "Manage billing" portal.
• Cancelling stops all future renewals. You keep full access until the end of the period you have already paid for.
• Monthly fees for a period already started are non-refundable after the first 14 days, except in the circumstances below.

Changing seats or plans mid-month

When you add or remove facility seats, or move between the Starter, Growth and Enterprise tiers, the change is priced pro-rata straight away. Adding seats generates a pro-rated charge for the rest of the month; reducing seats generates a pro-rated credit applied to your next invoice.

Refunds outside the guarantee period

We will review and, where appropriate, refund or credit payments in these cases:

• A duplicate or accidental charge.
• A charge taken after you cancelled, or for seats you never had access to.
• A prolonged outage or defect that we could not resolve and that prevented you from using the Service for a material part of the billing period.

Requests outside these cases are considered on their merits and at our discretion. Refunds are not given for periods where the Service was available but unused.

How to request a refund

Refunds are processed by our payment provider and merchant of record, Paddle. You can request one directly at paddle.net using the email address on your invoice, or see Paddle's refund policy.

You can also email billing@nourishfacility.app from your account email with your company name, the invoice or transaction reference and a short description of the issue. We acknowledge requests within 2 business days and decide within 5 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

Test payments

Checkouts made in a preview or test environment use test cards, take no real money and therefore need no refund.

Statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer or contract law. See also our Terms of Service and pricing page.